Haven Returns & Satisfaction Policy

At Haven, we want every customer to feel confident in their purchase. We understand that finding the right fit and protection can take some trial and error, which is why we offer flexible options to help make things right.

30-Day Money-Back Guarantee

We want you to feel comfortable trying Haven for yourself.

If you're not satisfied with your Haven leakproof underwear, contact us within 30 days of your order and you can request a full refund of your purchase.

Simply email support@havenbody.com with your order number.

Refunds are processed to the original payment method. You do not need to return worn underwear.

100-Day Fit & Replacement Protection

We know that fit, comfort, and everyday protection are important.

That's why your purchase also includes our 100-Day Fit & Replacement Protection.

If your underwear doesn't, has a manufacturing issue, or isn't performing as expected due to an irregularity, contact us within 100 days of delivery.

Our customer care team can help identify a better fit or suitable replacement. Eligible orders receive one complimentary replacement shipment, at no additional charge.

Replacement options are based on the original order and the nature of the issue. You won't need to return worn underwear.

This protection provides replacements rather than cash refunds after the initial 30-day refund period, except where otherwise required by law.

How to Request Assistance

Email support@havenbody.com with:

• Your order number

• A brief description of the issue

• Your preferred replacement size, if applicable

Our support team will help you explore the available options.

Damaged or Incorrect Orders

If you receive an incorrect, damaged, or defective item, please contact us so we can resolve the issue at no additional cost. Your statutory consumer rights remain unaffected.

Order Changes & Cancellations

If you need to modify or cancel an order, contact us as soon as possible. We will do our best to accommodate changes before your order is processed for shipment.

Previous Orders

Orders placed before this policy's effective date remain covered by the refund and guarantee terms advertised at the time of purchase.

Other Haven Products

Products advertised with a separate guarantee, including Haven Bladder Support supplements, remain subject to that advertised guarantee. Any applicable conditions will be clearly disclosed at the point of purchase.

Effective date: [Insert Date]